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The location of your sales receipt depends on where you made the purchase:

Online Purchase

• Goldprivé Website: If you purchased directly from Goldprivé 's website, you should have received an order confirmation email. This email usually contains a digital copy of your sales receipt.
• Check Your Email: Look for an email with the subject line "Order Confirmation" or something similar.

In-Store Purchase

• Physical Receipt: You should have been given a physical copy of your sales receipt at the time of purchase.
• Goldprivé 's Records: If you lost your physical receipt, you might be able to request a copy from Goldprivé 's store where you made the purchase.

If you're having trouble locating your receipt, contact Goldprivé 's customer support directly. They can assist you in finding or retrieving your sales information.

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As our products are custom-made to order, we do not offer returns. This is because each item is uniquely crafted to meet your specific preferences.

We understand that choosing the right product can be a significant decision. To help you make an informed choice, we recommend:

• Detailed Product Information: Carefully review product descriptions, images, and specifications before placing your order.
• Virtual Consultations: If available, take advantage of virtual consultations to discuss your options with a Goldprivé representative.
• Customer Reviews: Read reviews from other customers to gain insights into product quality and satisfaction.

If you have any issues with your order, such as damage or defects, please contact our customer support immediately for assistance.

Yes, you will likely need to pay customs duties on your order unless you are located in the United Kingdom or the United Arab Emirates.

Customs duties are taxes imposed by governments on imported goods. The specific rates and regulations vary by country.

Please be aware that you may also be subject to additional fees such as import taxes or VAT (Value Added Tax) depending on your location.

We recommend checking the customs regulations of your country for more detailed information.

Shipping Process:

1. Order Placement: Once you place your order, it undergoes a customization process, which can take several days depending on the complexity of your design.
2. Quality Control: Each piece undergoes rigorous quality checks to ensure it meets Goldprivé 's high standards.
3. Packaging: Your customized iPhone is carefully packaged to protect it during shipping.
4. Shipment: The package is handed over to the shipping carrier (details of the carrier will likely be provided by Goldprivé ).
5. Delivery: The carrier delivers the package to your specified address.

Estimated Delivery Times:

• Within the UAE: Due to the location of Goldprivé in Dubai, shipping within the UAE is usually quite fast. You can expect your order to arrive within a few days.
• International Shipping: Delivery times for international orders vary depending on the destination country. Factors such as customs clearance and distance can influence delivery time. It's best to contact Goldprivé directly for an accurate estimate based on your specific location.

Please note: These are general estimates, and actual delivery times may vary.